To begin a return for your BGG jewelry item please read the information below: 

  • You will have 15 days from the delivery date to decide if you are keeping or would like to return your purchase.
  • All purchases must be returned in the original condition they came in, with inventory tags intact. 
  • Discounted items are final sale

The Process: 

  • Once a return is initiated our team will send you a return label, please make sure to package your item in the same or similar way it was sent to you. 
  • Our labels expire within 3 days of being emails so please make sure to send in a timely manner, or just let our team know if you need a new label.
  • Upon receipt of your item, our sales team will inspect and ensure it is applicable for a refund.
  • Refunds will be returned to your original form of payment within 5 business days of receiving the item. 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original purchaser and form of payment.


  • Personalized & custom-made orders, as well as pre-orders, are final sale.