While we truly hope you enjoy your ByGoldGirl purchase, you have 15 days from the time of purchase for a full refund or exchange.  Returns and exchanges exclude all discounted and final sale items, along with any custom-made order and items that have been made-to-size.  We also reserve the right to refuse any return/exchange based on condition of the item(s).  Purchases must be returned in the same condition they were sent in.  Please notify us immediately if you are planning to return make a return by emailing We are not responsible for return shipping charges and the original shipping charges are non-refundable.

Returns and refunds only apply to items purchased on the BYGOLDGIRL website and does not apply to any purchases made in store or at any Beauty & Essex locations.